Thanks Joseph!
May 21, 2008 at 8:14 pm
Hi everybody. Unfortunately as you probably already know, google customer service is virtually nonexistent. Everything is done through forms. I used the following form to have them ultimately reset my password:
i was forced to use the form because i had no secondary email on file for them to send the password too.
it took about 6 hours for them to reset my password. Once i changed the password and logged into gmail again I accessed the Settings Tab and clicked on filters. Here i had to make sure no filters were in place that i had not set up myself. There were none in my case, but i spoke to others who had this problem. Next i checked the forwarding tab. here is where i saw the hackers footprint. He had set my account to forward all my email to a new email “joemidollo@gmail.com” and subsequently delete those new emails from my account “joemidolo@gmail.com” Once this was disabled I found no other issues.
I went through my trash and found that he had tried to access my paypal account, but that they had sent him a message locking him out.
Other then that, stay on the lookout and change all your passwords.
Good Luck!
July 5, 2008 at 11:07 pm |
My gmail account was hijacked on June 21. I have filled out several of the account help forms and have only gotten an auto response telling me to wait for 5 days before attempting to sign in. It is now July 5 and I am still trying to either get into my account or cancel it. I have tried to call Google but they will not take calls. I am at a loss. Can anyone tell me what to do to get this resolved?
March 28, 2009 at 1:55 pm |
How did you solve your problem, Beth?
Mine was hijacked earlier today and I’m still waiting for help. I wish it will take just 6 hours like in Joseph’s case.